Privacy Policy

Scope & Consent

This Privacy Policy document applies to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Clinic Eximus. This policy is not applicable to any information collected offline or via clinical channels other than this website.

By accessing and using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your information:

• Direct inquiries via contact forms or WhatsApp handoffs (name, email address, phone number, and consultation goals).
• Order placement information in The Eximus Shop (delivery address, recipient details, contact coordinates).
• Technical log data (browser types, Internet Service Providers, referral/exit pages, and click counts) collected automatically for diagnostic and security audits.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our clinical digital presence and appointment booking interface.
• Improve, personalize, and expand our educational articles and patient information guides.
• Understand and analyze how visitors interact with our clinical pathways and diagnostic resources.
• Communicate with you for customer service, appointments, clinical updates, and order confirmations.
• Prevent unauthorized transactions, fraudulent inquiries, and technical anomalies.

Website and WhatsApp Enquiries

Our enquiry forms require your name and contact number; email is optional. When enquiry registration is available, the form asks for permission to save your contact details, selected service or products, clinic and timing preferences, source page and consent timestamp to a restricted Google Sheet for authorised clinic and agency staff. Product enquiries may also include a catalogue subtotal. The security check uses Cloudflare Turnstile. Free-text medical notes are not sent to the lead register by these forms. Please share sensitive health information directly with the clinic through an appropriate consultation.

The form confirms when your enquiry is saved, so the team can follow up even if you do not continue to WhatsApp. If registration is unavailable, you can enquire directly on WhatsApp. Opening WhatsApp prepares a draft; the clinic receives it only when you send it. Received WhatsApp enquiries pass through our messaging provider, and labelled contact details and selected options can update the same lead using its enquiry reference. The lead register stores structured enquiry information rather than a full chat transcript. Personal details and enquiry references are not sent as website analytics event parameters or kept in your browser's local storage by these forms. A saved enquiry is not a confirmed appointment, order or discount redemption. Permission to contact you about an enquiry does not subscribe you to promotional messages.

Cookies & Tracking Technologies

Like most professional healthcare web services, Clinic Eximus uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other diagnostic parameters.

Data Protection Rights

We ensure that you are fully aware of all of your data protection rights. Every user is entitled to request copies of their personal data, request corrections of incomplete or inaccurate records, and request restriction of processing under applicable statutory provisions.