Cancellation & Refund Policy

Clinical Appointments & Consultations

In order to respect the clinical schedules of our dermatologists and aesthetic specialists:

• Appointments and reserved procedure slots can be canceled or rescheduled up to 24 hours before the scheduled time without any penalty.
• To request an appointment cancellation or reschedule, contact our care coordination desk directly via WhatsApp at +91 9999 653 663 or email care@cliniceximus.com.

Shop Orders & Formulations

For skincare, haircare, and dietary supplement formulations ordered through The Eximus Shop:

• Order cancellations can be requested within 24 hours of placement, provided the package has not already been dispatched by our logistics team.
• Due to pharmaceutical hygiene and temperature-sensitive storage requirements, opened or unsealed topical products and nutritional supplements cannot be returned once delivered, unless proven damaged during transit.
• In the rare event of damage during transit, photograph the damaged package upon arrival and notify our team within 48 hours for an immediate complimentary replacement.

Refund Processing

Approved refunds are credited back to the original method of payment within 5 to 7 business days following confirmation by our accounts department.